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Refund Policy

Last updated: May 2026

1. Overview

This Refund Policy explains when and how refunds are issued for ScribLabs orders. It should be read together with our Terms and Conditions.

2. Before Site Visit

If you cancel your order before the site visit is conducted, any amount paid towards setup is eligible for a full refund, minus any payment-processing charges where applicable.

3. After Site Visit, Before Installation

If you cancel after the site visit but before installation, setup charges may be partially refundable. A reasonable deduction may apply to cover the visit and assessment effort.

4. After Installation

Once a kiosk is installed and operational, plan and setup charges are generally non-refundable. Unused portions of prepaid plans may be considered on a case-by-case basis.

5. Service Faults

If a kiosk is faulty due to reasons attributable to ScribLabs and cannot be repaired or replaced within a reasonable time, you may be eligible for a pro-rated refund for the affected period.

6. How to Request a Refund

To request a refund, email support@untaplabs.com with your order ID and reason. We aim to review requests within 7 working days. Approved refunds are processed to the original payment method and may take additional time to reflect.

Questions? Contact us at support@untaplabs.com or call +91 70017 10045.